TERMS OF USE

Terms of Use for Crane Class Pty Ltd

These Terms of Use apply to: www.craneclass.com.au

Terms of Use

Crane Class Pty Ltd maintains this website and all courses, books, and products hosted herein (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website and checking the ‘agree to terms’ box upon your enrolment indicates your acceptance of these Terms of Use and forms a binding agreement between you and Crane Class Pty Ltd. If you do not agree to these terms, do not use this Site.

Using Our Site

The purpose of our Site is to provide you with a platform where you can sign up and participate in our programs, listen to our podcasts, and review content that you may be interested in. You must not use the Site for any purpose other than its intended purpose, and you must not harm our Site in any way. When using the Site, you must not act fraudulently, or provide us with false, inaccurate, infringing, or misleading information.

Content Usage Crane Class Pty Ltd provides various materials, information, quizzes, tests, questions, articles, news, and other information on this and related sites and in courses offered through this site (the “Materials”). Users may download and print one copy of the Materials provided no modifications are made, and all copyright and other proprietary notices contained in the original Materials are retained on any copies. Materials may be used only for personal, educational, or internal purposes and not for commercial purposes. Users must keep all Materials confidential and may not reproduce, share, or distribute them. Any breach of these Terms of Use automatically terminates your authorized use of the Site.

Enrolment and Pricing

By accepting these terms, you agree to pay the full fee for the Course/Product that you have enrolled in. Course fees are non-refundable except under specific circumstances outlined in our refund policy. All pricing terms for programs and other content will be as displayed on the Site at the time of your request.

Refunds, Chargebacks, and Cancellations

Crane Class Pty Ltd complies with Australian Consumer Law regarding refunds. While course fees are generally non-refundable, students may have extenuating circumstances that started or occurred since enrollment that prevented them from undertaking their course.

Extenuating Circumstances

Examples of extenuating circumstances which might be considered valid include:

• Health Problems: Major accident or injury, acute ailments, hospitalization (including for operations), or those affecting a significant period of study. (Medical certificate required)
• Personal or Psychological Problems: Counseling, referral to a counselor, or similarly qualified practitioner. (Referral/treatment evidence required)
• Mental Health Issues: Clinical depression or other significant mental health issues. (Medical certificate required)
• Pregnancy and Childbirth: Pregnancy-related conditions and childbirth (including a partner in labor). (Medical certificate required)
• Bereavement: Causing a significant impact. (Medical or counseling certificate required)
• Separation or Divorce: Of yourself or your parents. (Legal documentation required)
• Serious Incidents: Recent burglary, theft, or serious car accident. (Police report required)
• Jury Service: Which cannot be deferred. (Notice of jury service required)
• Financial Changes: Significant change to your financial circumstances such as being made redundant from employment, gone into administration, or filed for bankruptcy. (Evidence required)

Where evidence can be successfully provided to support the student’s extenuating circumstances, course fees may be refunded or partially refunded as per the following:

• 100% Refund: Within 7 days of enrollment if less than 10% of the course has been accessed/consumed.
• 50% Refund: Within 14 days of enrollment if less than 10% of the course has been accessed/consumed.
• 25% Refund: Within 30 days of enrollment if less than 10% of the course has been accessed/consumed.
• No Refunds: After 30 days of enrollment or if more than 10% of the course has been accessed/consumed.

Services

A separate Services Agreement is provided in advance of any of our ‘done-for-you’ services commencing. The Services Agreement contains the Terms regarding refunds and project cancellations.

Chargebacks and Disputes

Any chargebacks and dispute fees made through PayPal, Stripe, bank, or other means will be appealed against you as per the Terms of Use that you agree to herein, along with a screenshot of your agreement to these upon your digital enrolment.

Intellectual Property

We remain the owners of the Site and all intellectual property rights associated with it (including content, logos, images, and source code). Users may not copy, reproduce, or modify any part of the Site without prior written consent. Any content provided by users will be used in accordance with our Privacy Policy.

User Account

Users may be required to set up an account with a username and password to gain access to restricted parts of the Site. Users are responsible for keeping their account details confidential and any actions that occur through their account.

Links to Third-Party Websites

Our Site may contain links to third-party websites which we do not control. These links are provided for your convenience only, and we are not responsible for the content or use of these other websites.

Liability and Indemnity

Our Site and content are provided “as is” and to the extent permitted by law, we make no representations and give no warranties or guarantees as to their suitability, accuracy, or quality. Nothing in these Terms of Use operates to exclude, restrict, or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

Your use of the Site is at your own risk and we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Site. Our total liability is limited to $1, however where we cannot limit our liability to $1 by law then our liability will be limited to the cost of re-supply of the relevant services (being the provision of the Site to you), or refunding the amount paid by you to us in connection with the services (if any).

You agree to indemnify us and our related entities from and against all losses (as before mentioned) which we may incur in respect of any negligence, misuse of the Site, other act or omission, or any breach of these Terms of Use by you.

Security & Access

Users are solely responsible for any information transmitted to us. While we use our best efforts to maintain the security of the Site, we do not guarantee it and disclaim all liability for any loss that may result from browsing or downloading from our Site.

Privacy

The Privacy Policy accessible on our Site applies to your use of the Site and forms part of these Terms of Use. By using the Site, you acknowledge that internet transmissions are not completely private or secure and any information you send may be read or intercepted by others.

Geographic Location & Applicable Law

These Terms of Use are governed by the laws of the State of Victoria, Australia. You agree to submit to the jurisdiction of the Courts of the State of Victoria and Courts competent to hear appeals.

Trademark and Copyright

Crane Class Pty Ltd, and certain other brands, trademarks, and service marks are marks of Crane Class Pty Ltd and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws. The content of the books, online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of Crane Class Pty Ltd. You may not reproduce any part of the online Course Materials without the prior written consent of Crane Class Pty Ltd.

Any works, items, material, or information produced, developed, or discovered by us, or you in connection with the Site (including without limitation any programs or feedback) shall remain our exclusive property. You must treat any content, including any information discussed with us as part of a program, or other service, as confidential. You must not disclose this information to any person under any circumstances, except with our prior written consent. Your access to the content may be limited to the term of your subscription and to the extent as listed on the Site. We reserve the right to revoke your access to the content at any time for any reason.

No Warranty

The Materials provided at this Site are “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Crane Class Pty Ltd further does not warrant the accuracy and completeness of the Materials at this Site. Crane Class Pty Ltd may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Crane Class Pty Ltd makes no commitment to update the Materials at this Site.

Effective Date and Updates

The Terms are effective as of 1 May 2024 and are subject to change without notice by Crane Class Pty Ltd at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.